Terms of Service

These Terms form a binding agreement between the person or organization using BATFLOWS (Customer, you) and BATFLOWS, the service/operator brand identified in your account, transaction, receipt, invoice or other official BATFLOWS communication (BATFLOWS, we, us).

You must be legally capable of entering a contract and, when using the Service for an organization, authorized to bind that organization. You are responsible for ensuring that your use of BATFLOWS is lawful where you operate.

BATFLOWS provides software for organizing business communications, including CRM contacts, WhatsApp conversations, categories, message handling, notes, follow-ups, calls, team access, notifications, support and related account features.

Features may change, be improved, replaced or discontinued. Some features depend on third-party services, customer configuration, subscription status, plan limits, Meta / WhatsApp availability and external provider rules.

You must provide accurate account information and keep credentials, authenticator codes, recovery details and team invitations secure. You are responsible for activity carried out through your account except to the extent caused by BATFLOWS' own breach of obligation.

Business owners are responsible for assigning appropriate Manager, Agent or other team permissions, removing access that is no longer required and protecting any invitation or join link issued for their workspace.

BATFLOWS may require additional verification, session revocation, password reset, multi-factor authentication or other security steps where reasonably necessary to protect the Service or an account.

Access to paid CRM functionality depends on the selected plan, payment status, activation and entitlement state shown in BATFLOWS. Business plans may include a defined number of team seats and may require additional payment for seats beyond the included amount.

A payment submission does not by itself activate a subscription. Manual payments and uploaded proof may require Admin verification, activation-code or entitlement processing before access is enabled.

Unless BATFLOWS expressly offers automatic renewal for a particular payment method, renewal is treated as a new payment/activation event and must be completed before the existing entitlement expires.

As between BATFLOWS and the Customer, the Customer retains its rights in the business content, contact records and communications it places into the Service. The Customer grants BATFLOWS the rights reasonably necessary to host, process, transmit, secure, back up and display that data solely to provide, protect and support the Service and as otherwise permitted by these Terms.

You represent that you have the rights, permissions and lawful basis needed for the data you upload, sync, store or use through BATFLOWS. You must not use BATFLOWS to obtain or process data unlawfully.

BATFLOWS is an independent CRM product and is not WhatsApp, Meta or an official endorsement of either company. WhatsApp and Meta services are governed by their own terms, policies, technical rules and account decisions.

If you connect WhatsApp Business functionality, you are responsible for your WhatsApp Business Account, approved use cases, opt-in and notice requirements, messaging templates where required, message content, recipient eligibility and compliance with the WhatsApp Business Messaging Policy and other applicable WhatsApp / Meta terms.

WhatsApp Business Platform charges, if any, are separate from your BATFLOWS subscription. Meta's current FAQ states that, effective October 1, 2026, the first 1,000 service messages per registered business phone number each month are free and Meta charges from the 1,001st service message at published rates. Template and other message categories may carry separate Meta charges depending on category and recipient market. Those charges are the responsibility of the connected WhatsApp Business Account owner and are billed through that owner's Meta / WhatsApp arrangement. BATFLOWS does not pay, collect or add a markup to Meta messaging fees. Current rates are published on WhatsApp's official pricing page.

Meta or WhatsApp may reject messages, limit features, change pricing, restrict accounts or suspend services. BATFLOWS cannot guarantee approval, delivery, continued availability or reversal of a third-party enforcement decision.

You must not use BATFLOWS to:

• send unlawful spam, harassment, threats, fraud or deceptive communications;
• scrape, buy, import or message contact lists where you lack the required rights or permission;
• impersonate another person or organization or misrepresent message origin;
• distribute malware, phishing content or credentials-stealing material;
• circumvent rate limits, security controls, plan limits or access restrictions;
• attempt unauthorized access to another workspace, account, file, message or system;
• reverse engineer or exploit the Service except where applicable law expressly permits it;
• use the Service in a manner that violates applicable law, sanctions, export rules or third-party rights; or
• use WhatsApp-connected features in violation of Meta / WhatsApp policies.

We may investigate, restrict or suspend activity reasonably believed to threaten users, BATFLOWS, third-party providers or the integrity of the Service.

Prices, billing terms, seat limits and payment instructions are shown in BATFLOWS or in an official payment communication. You are responsible for applicable taxes, bank charges, wallet charges, currency-conversion costs or similar third-party fees unless expressly stated otherwise.

Refund eligibility and payment-verification rules are governed by the Refund / Payment Policy, which is incorporated into these Terms.

BATFLOWS relies on third-party infrastructure and services, which may include database, authentication, storage, hosting, email and messaging providers. Their services can experience outages, policy changes, limits or security events outside BATFLOWS' reasonable control.

Your direct use of a third-party account or service remains subject to that provider's agreement with you. BATFLOWS is not responsible for a third party's independent acts, pricing, suspension decisions or policy enforcement.

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Maintenance, security work, provider outages, network conditions and emergency changes may temporarily affect access.

Support is provided through the permanent BATFLOWS Admin conversation and other official contact methods we make available. Response times may vary by issue type, severity and plan.

We may suspend or restrict access where reasonably necessary for security, fraud prevention, non-payment, material breach of these Terms, unlawful activity, provider restrictions or protection of the Service. Where appropriate, we will provide a reasonable opportunity to correct the issue.

You may stop using BATFLOWS at any time. Account closure does not automatically erase obligations that accrued before closure, including unpaid amounts, confidentiality, payment records, dispute terms and provisions intended to survive termination.

BATFLOWS and its software, design, brand, logos, interfaces, documentation and original content are protected by applicable intellectual-property laws. Except for the limited right to use the Service under these Terms, no ownership right is transferred to you.

WhatsApp, Meta and other third-party names, logos and marks belong to their respective owners. Their appearance in BATFLOWS is for identification or interoperability and does not imply endorsement.

To the maximum extent permitted by law, BATFLOWS is provided on an “as available” basis. We do not warrant that third-party messaging, delivery, account approval, external APIs or provider services will always be available or error-free.

To the maximum extent permitted by law, BATFLOWS will not be liable for indirect, incidental, special, punitive or consequential losses, loss of profits, lost opportunities, lost goodwill or losses caused by third-party provider actions, except where such limitation is prohibited by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from fraud, willful misconduct or other non-excludable obligations.

To the extent permitted by law, a business Customer is responsible for claims arising from its unlawful message content, lack of recipient permission, misuse of customer data, violation of third-party rights, unauthorized team activity it permitted, or violation of Meta / WhatsApp rules, except to the extent caused by BATFLOWS' own breach.

To the extent permitted by applicable law, these Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules. This does not remove mandatory consumer or data-protection rights that applicable law does not allow the parties to waive.

Before starting formal proceedings, the parties should attempt in good faith to resolve the issue through BATFLOWS Support. A legal notice should include the account/workspace involved, a clear description of the dispute, relevant dates and the resolution requested.

We may update these Terms to reflect changes to the Service, pricing, provider requirements, law or security practices. Material changes may be communicated through the website, Service or official account communications.

Continued use after an updated version becomes effective constitutes acceptance where permitted by law. If you do not agree to a material change, you should stop using the affected Service and contact BATFLOWS regarding account closure or any applicable prepaid rights.