BATFLOWS combines a shared WhatsApp inbox with customer organization, routing, assignment, reminders and team workflow tools so business conversations remain manageable as message volume grows.
WhatsApp is fast for customers, but a normal inbox can become difficult for a growing business. BATFLOWS adds a software layer for organizing who contacted the business, what they need, who is responsible and what should happen next.
Instead of treating every conversation as an isolated chat, BATFLOWS turns it into part of a controlled customer workflow.
BATFLOWS is designed to connect a business number through supported Meta WhatsApp Business Cloud API workflows. Incoming messages can enter the CRM, agents can reply from BATFLOWS, and message states can be reflected back in the workspace.
The product is independent from Meta and WhatsApp. Customers remain responsible for their own WhatsApp Business setup, permissions and policy compliance.
Different teams can use categories and assignments to separate sales leads from complaints, information requests and ongoing customer support.
Follow-ups, reminders, priority and customer details help teams continue the relationship after the first message instead of losing important work in chat history.
Separate employee accounts are safer and easier to manage than sharing an owner login. BATFLOWS Business workspaces are structured around memberships, access controls and seat limits.
Owners can control who belongs to the workspace while employees work only within the access granted to their role.
BATFLOWS is web-based business messaging and CRM software focused on organizing WhatsApp conversations, customer records, team ownership, routing and follow-up workflows.
Yes. Workspaces can create categories such as Sales, Complaints, Information, Payments or Support and route or assign conversations based on the business workflow.
The Business workflow supports separate team-member accounts, controlled categories, assignments and seat-based access so multiple employees can work without sharing owner credentials.
The production integration is designed around WhatsApp Business Cloud API messaging, including supported media workflows and message delivery states such as sent, delivered, read and failed.
